Service request (SRE) form
Designated form for technical assistance for warranty period items, out-of-warranty period items, sensor cleanings, prism cleanings, and lens/objective cleanings.
Please note its terms and conditions for:
- Technical assistance for items covered by the warranty
- Technical assistance for items not covered by the warranty
- Sensor cleanings, prism cleanings, and lens/objective cleanings.
For technical assistance of items covered by the warranty, we always recommend that you contact the brand or official assistance directly, however alternatively it can be delivered or sent directly to ESTUDIOPT's facilities. However, in the event that the item for any reason is not eligible for warranty, there will be a quote for repair by the manufacturer / distributor or official technical assistance, and in the event that it is not accepted by the customer, it will give rise to a fee of non-acceptance of the quote, which in some cases, is over €70 + VAT.
We reserve the right not to give any kind of follow-up on the status of the process, if it is within the period indicated in the conditions. Please be advised that we are not responsible for damages caused in the transport of your equipment(s) to our premises.
By submitting this form, you agree and accept the conditions presented, you have acknowledged and declare your consent to the collection of your personal data in accordance with the Privacy Policy of Trophyflash, Lda., published on the store's platform, namely named: https://www.estudiopt.pt/politica-de-privacidade.html
After submitting this form, you will be contacted with instructions for delivery or shipment of your equipment(s) to our premises.
Do not send any article without the authorization of ESTUDIOPT. Any item sent for technical assistance without prior authorization will be subject to delays or even refusal to accept delivery.
If you have any questions, please contact us by email at rep@estudiopt.pt.
