Electronic complaints book
Through Decree-Law No. 156/2005, of 15 September, since 1 January 2006, the complaints book became mandatory for all suppliers of goods or service providers who have contact with the general public.
Through Ordinance No. 201-A/2017, of 30 June, the model, edition, prices, supply and distribution of the complaints book, in physical and electronic formats, was approved and establishes the functionalities of the digital platform that provides the electronic format of the complaints book.
If you wish to use the Electronic Complaints Book platform, please follow this link: https://www.livroreclamacoes.pt/
For more information please follow this link: https://www.livroreclamacoes.pt/apoio-utilizador
